Before the event starts
- Arrive 30–45 minutes early to test connectivity on the actual venue Wi-Fi or cellular.
- Have a backup phone fully charged in case yours dies during hosting.
- Print or display the QR code on signage near the entrance for walk-up joiners.
- Send a reminder 24 hours ahead with the invite link and "download the app now" instructions.
At kickoff
- Do a 60-second intro: what the experience is, how to score, where the area boundaries are.
- Use Support Chat to broadcast the start signal so every team gets it at the same time.
- Confirm everyone is on the right team before pressing go, easier to fix in the lobby than mid-event.
- Set expectations on duration so teams pace themselves through the checkpoints.
During the event
- Keep Support Chat open on a tablet or laptop, most issues are solved in under a minute.
- Use Players to watch for anyone idle or disconnected, and reach out before they drop off.
- Send a midway broadcast ("15 minutes left, head toward the meeting point") to keep momentum.
- Project the leaderboard or live photo feed on a screen if you have one, it amplifies the energy.
At the finish
- End with a clear signal, a broadcast and an in-person announcement at the meeting point.
- Show the final leaderboard live and call out the top teams and standout moments from the photo feed.
- Thank everyone and share what's next, a follow-up email, a recap, or the next event.
- Open Event Insights right after to review what worked and pull photos for your recap.